Are you experienced in WCB case management and excel in a cross-functional team environment that supports employees in successfully returning to work from workplace illnesses or injuries? If so, then the City’s Disability Management Team has an attractive employment opportunity to consider. We are currently seeking a Case Management Specialist - WCB in a term employment capacity, to join our team and assist in the management of WCB claims, medical recovery, and return to work processes.

STATUS: Full Time, Term Up to 12 months

HOURS OF WORK: 8 hours per day, Monday to Friday, with every third Friday off

 

In this role, you will: assist the Workplace Injury & Claims Supervisor in administering the WCB program, working to achieve a fair and balanced benefit and cost to the City of Lethbridge with respect to the Worker’s Compensation system.  You will liaise with external and internal key parties that are impacted by workplace injury claims, and facilitate the early, safe, and sustainable return to work of employees on claims.  This includes promotion of the return-to-work and stay-at-work programs; identification of modified work opportunities; matching employee restrictions to work placements; and ensuring the ongoing appropriateness of return-to-work plans.

By utilizing the knowledge of the City’s workplace injury experience, you will also assist in providing support to the Employee Wellness team by identifying opportunities to improve physical and psychological safety.

As the successful candidate, you are respected for your expertise in WCB processes and legislation and your commitment to best practices in disability management. This will be complemented by your ability to foster relationships that are collaborative, responsive and supportive, across a broad group of stakeholders that includes WCB, employees, business unit managers, unions and medical professionals. You are known for your substantial knowledge of WCB processes, as well as strong problem-solving and analytical skills. You will also possess advanced emotional intelligence to successfully engage stakeholders, deal effectively with ambiguity, and remain calm and neutral in conflict situations.

 

What You Bring to the Table

Qualifications & Experience:

·         A minimum of 2 years’ experience and knowledge of WCB processes and case management

·         Awareness of current evidence-based practices and treatment options

·         Experience working with unionized and non-unionized employees will be considered an asset

·         Advanced interpersonal and written communication skills, to successfully communicate with a variety of stakeholders and complete charting for files

·         Strong decision-making abilities to:

o   Identify gaps in medical documentation;

o   Determine when to refer employees on claim to other case management team members;

o   Identify additional treatments that would assist with medical recovery

·         Effective risk identification and mitigation skills

·         Successful experience working on a multi-disciplinary team

·         The ability to successfully manage and adapt to multiple priorities on a daily basis

·         Proficient computer skills using the Microsoft Office suite of applications

 

Why You’ll Love It Here:

At the City of Lethbridge, we are committed to building a workplace where employees feel valued, supported, and empowered to contribute. You’ll be joining a collaborative, supportive team that values your input and celebrates our wins. Every day brings new challenges and opportunities to grow, adapt, and make a difference. If you bring a positive attitude, a passion for service, and a knack for leading with empathy and efficiency, this is the place for you.

 

The pay range for this position is $44.63 to $55.81 per hour, commensurate with experience.

 

For further information on this opportunity, please contact:

Wanda Harsch, Disability Manager, at 403-320-3107, or by email at wanda.harsch@lethbridge.ca

 

Qualified candidates are invited to submit their resume with cover letter, online by clicking on “Apply” at the top of this screen

Applicants must apply online. We are unable to accept paper copies of resumes or applications sent via email.

 

City of Lethbridge employees are to speak with their manager about their interest before submitting an application for another position within the City of Lethbridge. All out-of-scope employees must remain in their position for at least one (1) year before transitioning to a different position within the City of Lethbridge.  

 

Closing Date: March 4, 2026 at 4:00PM MST

                                               

All applicants are thanked in advance for their interest. Only individuals selected for interviews will be contacted.

                                                                                                                               

The City of Lethbridge (www.lethbridge.ca) proudly acknowledges that we are located at the heart of Siksikaitsitapi (Blackfoot) Territory, home of Kainai, Piikani, Siksika and Amskapi Piikani (Montana, USA) First Nations. Lethbridge is also located within the Métis Nation of Alberta.

 

The City of Lethbridge recognizes the diversity of our community and is working to ensure programs, services, facilities, and employment opportunities are inclusive to all people.

               

Civic Admin Association