The City of Lethbridge is dedicated to fostering social well-being and supporting individuals, families, and communities through innovative programs and partnerships. To achieve this, we are seeking a HIFIS Technician to join our Community Social Development (CSD) team. This role supports the implementation, maintenance, and daily operations of the Homeless Individuals and Families Information System (HIFIS), contributing to impactful service delivery for those in need.

If you are skilled in technical support, data management, and user training and are passionate about driving social change, we encourage you to apply.

STATUS: Non-Permanent Term (up to 12 months with the opportunity for extension up to 24 months based on availability of grant funding)

HOURS OF WORK: 37.5 hours per week

PAY RATE: $36.61 per hour

About the role: 

Reporting to the CSD General Manager and receiving operational direction from staff leading the HIFIS implementation project, the HIFIS Technician will play a pivotal role in supporting the implementation and ongoing operations of HIFIS to ensure seamless data management and service delivery. You will work collaboratively with service providers, CSD leadership, and other stakeholders to maintain system usability, data integrity, and compliance with funder requirements.

This role is essential for achieving the goals of the Federal Reaching Home Program and expanding HIFIS usage to support Integrated Coordinated Access (ICA) initiatives.

What You Bring to the Table:

We are seeking a motivated professional that is detail-oriented professional with strong technical expertise and a passion for community service.

Qualifications & Experience:

• Post-secondary education in Information Technology, Data Management, Social Sciences, or a related field.
• Experience in technical support, database management, or data auditing, preferably in the social services sector.
• Flexible and adaptable with an ability to thrive and deliver results in a fast-paced, time-bound environment
• Familiarity with HIFIS or similar client management systems is an asset.
• Proficiency in Microsoft Office, database systems, and basic programming for data audits.
• Strong analytical and troubleshooting skills for diagnosing and resolving technical issues.
• Knowledge of data privacy regulations and compliance standards (e.g., FOIP, HIA).
• Excellent communication skills to train non-technical users and build relationships with diverse stakeholders.
• City of Lethbridge applicants must demonstrate a satisfactory performance or conduct record.

This is a grant funded position and is subject to the continued receipt of funding from other orders of government.

For further information on this opportunity, please contact:

Andrew Malcolm, GM of Community Social Development at 403-308-2103 or andrew.malcolm@lethbridge.ca

Qualified candidates are invited to submit their resume with cover letter, online by clicking on “Apply” at the top of this screen.

Applicants must apply online. We are unable to accept paper copies of resumes or applications sent via email.

Closing Date: April 1, 2026, at 4:00PM MST

All applicants are thanked in advance for their interest. Only individuals selected for interviews will be contacted.

The City of Lethbridge (www.lethbridge.ca) proudly acknowledges that we are located at the heart of Siksikaitsitapi (Blackfoot) Territory, home of Kainai, Piikani, Siksika and Amskapi Piikani (Montana, USA) First Nations. Lethbridge is also located within the Métis Nation of Alberta.

The City of Lethbridge recognizes the diversity of our community and is working to ensure programs, services, facilities, and employment opportunities are inclusive to all people.

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