Lethbridge Public Library is a welcoming, inclusive space that connects and strengthens community through equitable access to learning and leisure. We are looking for candidates who will embrace and live our mission statement every day.

 

Do you enjoy interacting with a wide variety of people? Are you a detail-oriented multitasker? Do you love problem solving? Lethbridge Public Library is looking for enthusiastic, positive, thoughtful customer and circulation assistants who will deliver excellent customer services through materials handling in our workrooms and at the customer service desks. Our environment can vary—sometimes busy, sometimes quiet, and always dynamic—so adaptability is key. The top priorities include delivering first-rate customer service, the ability to communicate and build relationships, being flexible in meeting our customer’s individual needs, being a welcoming and positive presence, and contributing to a supportive team environment.

STATUS: Casual

POSITIONS: Up to 3 positions available

HOURS OF WORK: 0-37.5 hours per week; shift work including days, evenings, and weekends

LOCATION: All branches; reporting to Manager: Customer Services

PAY RATE: Customer Assistant: $25.28 - $29.55 per hour

                 Circulation Assistant: $22.77 - $26.54 per hour

 

Your average day at LPL as a Customer Assistant includes:

• Representing the library as first point of contact for members of the public.
• Creating new memberships, collecting fines and fees, checking out material to customers, and other related circulation tasks.
• Helping resolve customer issues and problems related to general circulation and customer service.
• Providing basic troubleshooting of computers, printers, photocopiers, self-checkout stations, and other equipment as required.
• Providing basic reference, reader’s advisory, and search assistance.
• Assisting customers with the use of online resources such as Bibliocommons, library databases and downloadable collections.
• Performing opening and closing procedures and other duties associated with working at a customer service point.
• Other duties as required.

 

Your average day at LPL as a Circulation Assistant includes:

• Moving, lifting, sorting, and processing library materials (some tasks are repetitive in nature).
• Pushing and pulling carts to move materials throughout the library.
• Monitoring the condition of returned library material and making minor repairs as needed.
• Running circulation system reports and performing related tasks.
• Processing and resolving operational circulation issues,
• Communicating with the customer as necessary.
• Other duties as required.

 

Qualifications & Experience:

• High school diploma. Post-secondary education and/or related training is an asset.
• Customer service and cash handling experience.
• Demonstrated ability with basic computer and office equipment and troubleshooting skills.
• Ability to apply positive customer service principles.
• Ability to work effectively with a wide variety of people and be culturally aware, non-judgmental and sensitive to the needs of a variety of individuals with differing backgrounds.
• Ability to communicate effectively in oral and written English and demonstrate good listening skills.
• Ability to interpret and implement policies, procedures and guidelines.
• Proven decision-making skills and the ability to always exercise good judgment in the best interests of Lethbridge Public Library.
• A commitment to manage customer information as per privacy legislation and library policy.
• Flexibility and adaptability as all casual staff will be trained to work in multiple locations in both positions.
• Availability to take call-in shifts during the day as well as evenings and weekends.

 

Additional Information:

• This position is casual and has no regular or guaranteed hours. The non-permanent workforce is used to supplement the permanent workforce and will be required to work evenings and weekends, including the ability to cover shifts with little notice.
• The successful candidate will be required to complete a Police Information Check as a condition of employment.

 

To Apply:

Submit a one-page cover letter as part of your application. In your cover letter, please include a response to the following questions:

1. What excites you about working for the Lethbridge Public Library?
2. How do you contribute to an inclusive work environment?

 

Applicants are required to demonstrate in their application how their qualifications match those specified above. Assessments based on the objectives and qualifications listed above will be a part of the interview, written and/or practical testing and reference checking.

 

Candidates selected for interviews will be required to complete a written response to a customer service scenario. This will be completed following the interview. A room will be provided, and candidates will have one hour to complete and submit their response.

 

For further information on this opportunity, please contact:

Barbara Longair, Manager - Customer Services, at barbara.longair@lethlib.ca

 

Qualified candidates are invited to submit their resume with cover letter, online by clicking on “Apply” at the top of this screen.

 

Applicants must apply online. We are unable to accept paper copies of resumes or applications sent via email.

 

Closing Date: September 23, 2026, at 4:00PM MST

                                               

All applicants are thanked in advance for their interest. Only individuals selected for interviews will be contacted.

                                                                                                                               

The Lethbridge Public Library recognizes and values the diversity of our community and those we employ. We are committed to advancing reconciliation in our community. We also seek diversity, equity and inclusion in our workforce. We encourage Indigenous applicants (First Nation, Métis and Inuit), as well as those from historically underrepresented groups to apply (including people of colour, persons with disabilities, members of the LGBTQ+ community). 

 

The Lethbridge Public Library is committed to providing an inclusive and barrier-free work environment, including through all aspects of the hiring process. We encourage all qualified applicants to apply and self-identify. If you need help during this process, please contact our Executive Assistant at 403-380-7341. We will arrange support for you. All information received in relation to your request for support will be kept confidential. Only information required to facilitate the accommodation will be shared with the selection committee. 

 

The Lethbridge Public Library acknowledges that we are gathered on the lands of the Blackfoot people of the Canadian Plains and pays respect to the Blackfoot people past, present and future while recognizing and respecting their cultural heritage, beliefs and relationship to the land. The Library offers respect to the Métis and all who have lived on this land and made Lethbridge their home.

               

CUPE Local 70 (Library Employees)