Concession Operator I

Are you a highly organized, hands-on individual with a passion for customer service and food and beverage operations? If you are a team player, thrive in a fast-paced environment, and enjoy leading both people and processes, then we want to hear from you!

 

The City of Lethbridge is currently looking to expand their Food and Beverage Operations Team at the VisitLethbridge.com Arena. This position will be responsible for the overall operation of a concession during events that will include staff supervision and training, customer service, cash handling, and concession inventory management. In addition, this position is responsible for ensuring that concession staff follow all Alberta Liquor and Gaming Commission (AGLC), Alberta Health Services (AHS), and venue protocols.

STATUS: Casual

POSITIONS: Up to 2 positions available

HOURS OF WORK: 0-40 hours per week; evening, weekend, and shiftwork required

PAY RATE: $32.43 per hour

 

In this role, you will:

• Open and close a concession outlet for events at the VisitLethbridge.com Arena.
• Oversee concession inventory management including pre/post event counts, balancing counts, tracking wastage, monitoring food levels during the event, completing the post event needs list for restocking and assisting with month-end inventory.
• Supervise and train concession staff on duties such as food and beverage service, food preparation, customer service, and alcohol service.
• Manage cash handling duties including assisting staff with POS transactions, processing refunds/discounts, processing and batching out card transactions and providing float and change for staff tills.
• Ensure concession staff are following all regulated rules around health and safety, AGLC, AHS, and venue specific protocols.
• Ensure the concession is clean and maintained to health and safety standards before, during, and after each event.
• Report any maintenance/equipment issues to the Warehouse Inventory Supervisor.
• Ensure the concession is providing the best possible customer service to patrons including providing information and dealing with customer concerns when required.

 

Qualifications & Experience:

• High school diploma or equivalent required.
• First Aid Certificate required.
• AGLC Proserve Certificate required.
• Valid AHS Food Handlers certificate required.
• Knowledge of AGLC and AHS rules and regulations related to food and beverage operations.
• Previous experience working in a Food and Beverage environment.
• Previous supervisory experience.
• Knowledge of POS systems.
• Strong customer service skills with ability to develop and maintain effective relationships with staff and patrons.
• Ability to multitask in a fast-paced environment.

 

For further information on this opportunity, please contact:

Caren Christianson, Food and Beverage Coordinator at 403-320-3103, or by email at caren.christianson@lethbridge.ca

 

Qualified candidates are invited to submit their resume with cover letter, online by clicking on “Apply” at the top of this screen.

 

Applicants must apply online. We are unable to accept paper copies of resumes or applications sent via email.

 

Closing Date: October 14, 2026, at 4:00PM MST

                                          

All applicants are thanked in advance for their interest. Only individuals selected for interviews will be contacted.

                                                                                                                  

The City of Lethbridge (www.lethbridge.ca) proudly acknowledges that we are located at the heart of Siksikaitsitapi (Blackfoot) Territory, home of Kainai, Piikani, Siksika and Amskapi Piikani (Montana, USA) First Nations. Lethbridge is also located within the Métis Nation of Alberta.

 

The City of Lethbridge recognizes the diversity of our community and is working to ensure programs, services, facilities, and employment opportunities are inclusive to all people.

             

CUPE Local 70